Q: I have some film to send in but don't know exactly what I need. Can I call or email you first?
A: Yes, absolutely! Feel free to call or email us anytime with questions.
Q: How long will it take to process and scan my film before it's mailed back?
A: Typical turn around time is about a week. Text us at 972-591-1758 to find out an updated turnaround time deepening on our current workload.
Q: Is it safe to mail film? What about X-Rays, scanners, and reliability?
A: Yes, they do. While TSA says film up to 800 ASA is safe we HIGHLY recommend having any and all film hand checked. TSA is required to hand check film when asked to do so. We recommend putting all of your rolls/sheets of film in a clear plastic bag so it is organized and easy to see. Request a hand check from the agent BEFORE it goes through the scanner. They are only required to hand check the individual rolls. They are NOT required to hand check cameras, film inside a film-back, etc. If you bat your eyelashes and ask real nicely they may do it but they are not required to hand check those items.
Also, never ever place undeveloped film in your baggage! The baggage scanners will fry your film regardless of the ISO/ASA. Here is a contact sheet from a roll of film that went through the luggage scanner once:
Q: Does Film Size matter?
Q: What is the difference between B&W, C41, and E6 and how do I know based on my film?
C41 or CN-16 refer to the same chemical process for color negatives. Kodak's process is referred to as C-41 while Fuji developed CN-16; they are interchangeable in usage. Color negative film has a distinct orange tint when viewed under room or daylight but the tint is removed when printed.
Q: What is "Emulsion?"
Q: Is film good past the expiration date?
A: Yes...assuming the film was stored in a cool, dark place it will last many years past the expiration date. Heat damaged film on the other hand will yield extreme color shifts and enlarged grain.
Q: What film scanners do you use?
A: We use Frontier Scanner for 35mm film, 120 film that is 6x4.5, 6x6 or 6x7. 120 6x9 film and sheet film is scanned on an Epson V800 with Silverfast.